Kubota (UK) Ltd has introduced a digital marketplace for customers, to streamline ordering of genuine parts using mobile or desktop devices.
Kubota has chosen to name the new system 'Terrako', and it will enable Kubota parts to be ordered via an online portal - http://uk.terrako.com.
“As an all-new digital marketplace, the development of Terrako has made it very easy and convenient for customers to order genuine parts for their Kubota equipment, even if they’re unsure of who their local Kubota dealer is,” explained Simon Chadbone, Kubota UK’s division manager for parts. “This is particularly useful for those who are working away from base, for example contractors, as it can save the customer a lot of time while also contributing to a reduction in downtime.”
Access to Terrako requires customers to create a free online account, which also highlights the location of their closest Kubota dealers. Doing so gives the customer direct access to view dealer stock levels and recommended retail pricing. Terrako also provides access to schematic drawings and parts numbers, simplifying parts identification and ensuring customers order the correct parts for their equipment.
Payment is made at the point of ordering, with customers receiving an email confirming their order. They can then choose to collect parts from their Kubota dealer, request dealer delivery to site, or even seek direct delivery from Kubota.
Terrako can also be used to buy service kits, oils and filters, and it will enable Kubota dealers to highlight promotional offers and create bespoke promotions for their customers.
