DEVELON has introduced the latest version of its fleet management system - 'MY DEVELON'.
Using the MY DEVELON app, or accessing the platform via a web browser, customers and dealers can access and manage maintenance and operation data for their DEVELON machinery. Some of the newest features now offer the ability to download service tools and get personalised quotes for parts for DEVELON equipment.
“We provide a menu for customers to request a quote for DEVELON genuine parts from their local dealer. It is a very useful resource for customers. They can select the parts they want to receive a quote on and send it to their dealer. Additionally, customers can subscribe to our exclusive digital services," explained Kevin Lynch, marketing communications manager at Develon Europe.
More dealers and customers are utilising telematics systems, according to data tracked by DEVELON. Although some customers can be intimidated by the amount of data, DEVELON and its dealers are working hard to develop training programs that help educate customers on how to navigate the system.
“When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer,” added Kevin Lynch. “When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately.”
One of the most popular features of telematics services today, according to DEVELON, is the ability to receive codes from machines. Dealers and customers can subscribe to receive notifications when their DEVELON machine requires service. This allows dealers to proactively engage with customers and their machines, thereby optimising uptime protection.
The MY DEVELON app is available for download from popular app portals. Current users of the DEVELON Fleet Management system should replace the current app by downloading the MY DEVELON app, and they can log in with their same credentials.
https://eu.develon-ce.com/en
